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Returns + Exchanges
We hope you love our products as much as we do. However, it is important to read our returns and exchanges policy before making any purchases.
If you need to refund or exchange an item, please call 2XU at the earliest convenience prior to returning the product to us.
Returns and Exchanges Policy
If you change your mind about your purchase, 2XU is happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch.
Unless the product is faulty, all additional postage costs for returning items will be at your expense.
Clothing Returns
We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item.
Clothing must be returned within 30 days. Please make sure items are as new, unworn and unwashed with all clothing tags still attached to garments. If you have removed the tags, unfortunately, we will be unable to accept the return.
How to Return Items
Before you return the items, either email or call 2XU to let us know that you are returning an item. We will instruct you on where to send the page.
Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.
** IMPORTANT – 2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
